Privacy Policy

Who We Are

Rachel Clayton Coaching, previously Fruition for Business, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, attend our workshops or events, subscribe to our newsletter, enquire about our services or otherwise interact with us.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Email: [email protected]

Website: https://fruitionforbusiness.co.uk

Personal Information We Collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name, email address, telephone number and contact details).
Online identifiers (for example, internet protocol (IP) addresses and cookie identifiers).
Information relating to event bookings, workshop attendance, coaching enquiries, support group registrations and resource downloads.

How We Collect Your Personal Information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have submitted an enquiry to us.
You have requested information about our services.
You wish to attend, or have attended, a workshop, event or support group.
You subscribe to our newsletter or email updates
You have downloaded a resource from our website.
You have purchased or enquired about coaching, mentoring or related services.
You have applied for a job or subcontractor opportunity with us.
You are representing your organisation.

We also receive personal information indirectly in the following scenarios:

You have visited our website (in the case of online identifiers only).

How We Use Your Personal Data

We use the information that you have given us for:

The Provision of a Service, Product or Event

This means processing your data where it is necessary for the provision of a service, product, coaching programme, workshop, support group or event which you have purchased, booked or signed up for, or to take steps at your request before providing such services.

The Performance of a Contract

This means processing your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.

Legitimate Interest

This means the interest of our business in conducting and managing our business to enable us to give you the best service, support and experience.

We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you unless we have your consent or are otherwise required or permitted to do so by law.

Compliance with a Legal or Regulatory Obligation

This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Website Analytics

This means the collection of standard internet log information and details of visitor behaviour patterns. We do this to understand how visitors use our website and to improve the information, services and resources we provide.

This information is processed in a way that does not directly identify individuals. We do not make any attempt to identify visitors to our website.

Special Category Data

Some of our services, workshops, support groups and coaching programmes are designed for neurodivergent and neuro-curious individuals. As a result, you may choose to share personal information relating to your health, wellbeing, neurodivergence or support needs when making an enquiry, registering for an event or participating in coaching.

This may include information relating to:

ADHD
Autism
AuDHD
Dyslexia
Dyspraxia
Mental health and wellbeing
Burnout and stress
Accessibility requirements
Other health or support needs you choose to disclose

We will only collect and process this information where it is necessary to provide our services, make reasonable adjustments, support your participation in our events or coaching, or where you have explicitly provided the information to us.

We treat this information as confidential and take appropriate measures to protect it. Access is restricted to those who need the information in order to provide services or support.

We will never share this information with third parties without your consent unless we are required to do so by law or there is a safeguarding concern where disclosure is necessary to protect someone's safety or wellbeing.

Where required under UK GDPR, we will rely on your explicit consent or another lawful basis permitted by law when processing special category data.

Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing personal information are:

Your consent.
The performance of a contract.
Compliance with a legal obligation.
Protection of vital interests where applicable.
Our legitimate interests.

Where we rely on consent, you are able to withdraw your consent at any time by contacting us at [email protected].

Marketing Communications

If you subscribe to our newsletter, register for an event, download a resource or enquire about our services, we may send you relevant information about:

Workshops and events
Support groups
Coaching programmes
Resources and guides
News and updates

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We will never sell your personal information to third parties.

Sharing Your Information

Service Providers

We may share your personal information with trusted third-party service providers who assist in the delivery of our products and services. These providers process personal data on our behalf and are required to keep your information secure and use it only for the purposes for which it was provided.

These providers may include:

Funnel Sketchers – website forms, lead generation and marketing services.
Google Analytics – website analytics and visitor insights.
Stripe – payment processing services.
Eventbrite – event registration, ticketing and event management.
Email marketing platforms and communication tools.
Cloud storage and business administration platforms.
Professional advisers, including accountants, legal advisers and IT support providers where necessary.

We only share the information necessary for these providers to perform their services and take reasonable steps to ensure they handle your personal information securely and in accordance with applicable data protection laws.

Associates

We may use trusted third-party associates who provide elements of services on our behalf.

We have agreements in place with our associates whereby they are classified as data processors and we remain the data controller. This means they cannot do anything with your personal information unless we have instructed them to do so.

They will not share your personal information with any organisation apart from us and will hold it securely for the period we instruct.

Litigation and Recovery Specialists

We may share your information in the event of non-payment of an invoice.

If payment remains outstanding after the agreed payment period and no payment arrangement is in place, or an agreed payment plan is not being adhered to, we may instruct litigation or recovery specialists to recover the outstanding amount.

In these circumstances, we may share relevant personal data necessary for them to undertake recovery action.

Business Transfers

We may share or transfer your personal information in connection with, or during negotiations relating to, a merger, sale of company assets, financing or acquisition of all or part of our business.

We will not share your information with third parties for the purposes of direct marketing.

How We Store Your Personal Information

We store your personal information within secure cloud-based platforms and have appropriate security measures in place to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way.

We will notify you and any applicable regulator of any personal data breach where we are legally required to do so.

How Long We Keep Your Personal Data

By law, we are required to keep certain basic information relating to our clients and financial transactions for a minimum of six years for tax and accounting purposes.

In some circumstances, you can ask us to delete your data (see "Your Right to Erasure" below).

We may anonymise your personal data so that it can no longer be associated with you for research, statistical or business analysis purposes. In such cases, we may use this information indefinitely without further notice to you.

Your Data Protection Rights

Under data protection law, you have rights including:

Your Right of Access

You have the right to ask us for copies of your personal information.

Your Right to Rectification

You have the right to ask us to correct personal information you believe is inaccurate or incomplete.

Your Right to Erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your Right to Restriction of Processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your Right to Object to Processing

You have the right to object to the processing of your personal information in certain circumstances.

Your Right to Data Portability

You have the right to ask us to transfer the personal information you provided to another organisation, or directly to you, in certain circumstances.

You are not required to pay any charge for exercising your rights.

If you make a request, we have one month to respond.

Please contact [email protected] if you wish to make a request.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance user experience.

This may include the use of Google Analytics to help us understand how visitors use our website, which pages are visited most often and how users interact with our content. Google Analytics collects information in an anonymised form and does not directly identify individual visitors.

Cookies may also be used by third-party services such as Funnel Sketchers, Stripe and Eventbrite where these services are integrated into our website for enquiries, bookings, payments or event registrations.

You can control cookie settings through your browser preferences.

Where required, we will request your consent before placing non-essential cookies on your device.