Privacy Complaints Procedure

Our Commitment

Rachel Clayton Coaching, formerly Fruition for Business, is committed to protecting your privacy and handling personal information responsibly and in accordance with UK data protection legislation. References to Rachel Clayton Coaching within this procedure also include services previously provided under the Fruition for Business name.

If you have concerns about how we have collected, used, stored or shared your personal information, we encourage you to contact us so that we can investigate and resolve the matter promptly, fairly and transparently.

How to Make a Privacy Complaint

If you believe that:

Your personal information has been handled incorrectly;
Your privacy rights have not been respected;
You have not received an adequate response to a data protection request; or
You have concerns about how your personal information is being processed,

please contact us using the details below:

Email: [email protected]

Please include:

Your name and contact details;
Details of your concern or complaint;
Any relevant dates, correspondence or supporting information;
The outcome you are seeking, where applicable.

What Happens Next

Upon receiving your complaint, we will:

Acknowledge receipt of your complaint within 5 working days.
Review the information provided and investigate the matter.
Contact you if we require any additional information.
Provide a written response as soon as possible and normally within 30 calendar days.

Where a complaint is particularly complex, we may require additional time to investigate. If this is the case, we will keep you informed of progress and explain any delay.

Our Aim

We aim to:

Treat all complaints fairly and respectfully;
Investigate concerns thoroughly and objectively;
Resolve issues promptly where possible;
Learn from complaints to improve our policies, processes and services.

Escalating Your Complaint

If you are not satisfied with our response, you have the right to raise your concerns with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

The ICO recommends that you give organisations the opportunity to resolve your complaint before contacting them directly.

Changes to This Privacy Complaints Procedure

This Privacy Complaints Procedure will be reviewed periodically to ensure it remains accurate, effective and compliant with applicable data protection legislation.

Any updates will be published on this page and the latest version will always be available on our website.

Last updated: June 2026